Order now for Christmas to avoid disappointment. Keep manufacturing period in mind in the product description. Thandana orders will be delivered end Jan 2024

Delivery & Shipping

For in stock items shipping will take 1 – 2 weeks. A leadtime will be advised for orders
that are in the manufacturing process. Please take the time-guideline on the product
description into consideration. Doeksak ship orders to major cities via courier –
estimate delivery 3-5 working days once order is sent and orders to outlying areas
– estimate delivery is 7-9 workings days once order is sent.
We will provide your waybill/post office tracking number as soon as your order has
been sent. We always do our best to dispatch orders asap once payment is
received. Should you have any queries with regards to your shipment please email
us at info@doeksak.co.za.

Once order has been sent Doeksak will email you confirmation with your
waybill/tracking number. This will enable you to track your parcel’s delivery status.

The delivery status will be available on the website of the company transporting your
goods. Please contact the courier company directly for any queries or changes to be made on the waybill provided. If you have any additional queries, please email us info@doeksak.co.za with
your details and order number in order for us to assist you.

Rush order must be approved. We do offer rush order options if needed, you can email us on info@doeksak.co.za
to discuss options.

Please note we will do our best to assist you, please email us on
info@doeksak.co.za. There are a few possibilities to fix the error, however should
additional costs occur, we will not be held responsible and it will be for your account.
Should we not be able to retrieve orders due to a faulty delivery address we will not
be held responsible.

We are an online based retailer and therefor do not allow collections.

Yes, we deliver country wide and also offer international delivery, please email us at
info@doeksak.co.za providing that you book your own shipping. Shop 2 Ship is a great option for you. Email us to order.

We do not deliver to post office addresses.

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