Privacy policy

Effective Date: July 2025

At Doeksak, we believe in doing things honestly—including how we handle your personal information. We respect your privacy and are committed to keeping your data safe, secure, and used only for the purpose it was collected.

This Privacy Policy outlines how we collect, use, store, and protect your personal information, in line with South Africa’s Protection of Personal Information Act (POPIA).

Who We Are

Doeksak (Pty) Ltd is a proudly South African company that designs and sells handcrafted canvas and leather bags. We operate from Somerset West, Western Cape, and serve customers throughout the country (and beyond).

This policy applies to all visitors and customers using our website: www.doeksak.co.za

What Information We Collect

When you interact with us, we may collect the following personal information:

• Your name and surname
• Email address and phone number
• Shipping and billing address
• Order and payment details (processed securely through third-party gateways)
• Any communication or feedback you send us
• Website usage (via cookies – more on that below)

We collect this info when you place an order, sign up for our newsletter, complete a contact form, or browse our site.

Why We Collect It

We only collect what we need—and we’ll always tell you why. Here’s how we use your info:

• To process and deliver your orders
• To communicate with you about your purchase
• To send occasional updates or offers (if you’ve opted in)
• To improve our website and customer experience
• To comply with tax and legal obligations

We will never sell your data or share it with anyone unless required by law or to fulfill your order (e.g., courier services or payment providers).

Cookies & Tracking

We use cookies to:

• Understand how you use our site
• Save your preferences for future visits
• Improve speed, functionality, and security

You can change your cookie settings in your browser at any time. If you disable cookies, some features of our site might not work as expected.

How We Store Your Info

We keep your data safe using secure systems and limited access. Your information is stored securely on trusted platforms and is only accessible to authorised team members who need it to do their job.

We will never ask for sensitive details (like your ID number or banking PIN), and if anything seems suspicious, please let us know immediately.

How Long We Keep It

We only hold onto your personal information for as long as necessary:

• To fulfil your orders
• To keep records for tax or legal reasons
• Or until you ask us to delete it (if possible under the law)
• You are interested in updates and promotions from Doeksak

Once your data is no longer needed, we remove it from our systems securely.

Your Rights (As a South African Citizen under POPIA)

You have the right to:

• Access the personal info we hold about you
• Update or correct your details
• Ask for your data to be deleted, if it’s no longer needed
• Object to the use of your information for direct marketing

To do any of the above, just send an email to: info@doeksak.co.za

We’ll respond as quickly as we can—usually within 5 working days.

Marketing & Emails

We hate spam as much as you do. You’ll only hear from us if you’ve opted in. If you change your mind later, you can click “unsubscribe” at the bottom of any email, or email us directly at info@doeksak.co.za and we’ll take you off the list.

Changes to This Policy

We may update this policy as our business or the law changes. When we do, we’ll update the date at the top. You're always welcome to come back and review the latest version.

Questions? Let’s Talk

We’re here for any questions or concerns you may have about your data or privacy.

Email: info@doeksak.co.za
Address: Stellenbosch, Western Cape, 7600
Website: www.doeksak.co.za